断峰狼的博客

Ixwebhosting现在频出状况，我的网站经常打不开，甚至一天来3次。北京时间昨天上午10点多，也是美国东部时间的晚上8点多，我的网站所在的空间又出了问题，心里急得很，于是很快联系上空间上ixwebhsoting的客服（技术支持），他们客服好像都挺忙的，live chat都要等好几分钟才会有回应。下面分别是昨天今天和他们客服的聊天记录。

Chat start time: Dec 9, 2008 8:32:25 PM EST
Chat end time: Dec 9, 2008 9:07:36 PM EST

info: Please wait for a site operator to respond.

info: You are now chatting with ‘ixwebhosting’

ixwebhosting: Hello, my name is Arthur, please let me know how can I help you today?

dfwolf: Hi ‘Arthur

dfwolf: hi

ixwebhosting: Please ask your questions.

dfwolf: there’s something wrong with my website server

ixwebhosting: Could you please provide the domain name?

dfwolf: www.dfwolf.org

dfwolf: it can not be viewed

ixwebhosting: Sorry for the inconvenience, please try to clear your browser cache and check your site again.
dfwolf: it’s not the point.

ixwebhosting: We have a problem on the server side and our system administrators are trying to do their best in order to make this server work more stable. Please note that this server is new and will work fine in the nearest time. We are really sorry for the inconvenience. As I can see your site is on-line now.

dfwolf: ok,thank you. Please help me to keep the server stable. It’s more important than anything else.

ixwebhosting: The server is on-line for few days, and our system administrators needs some time to configure it correctly in order to make it work stable. This will be done in nearest time. Please accept my apologies according this situation and thank you for your understanding.

ixwebhosting: You are welcome

ixwebhosting: Please feel free to contact us if you need further assistance, we are available 24/7.

dfwolf: ok goodbye

ixwebhosting: Goodbye

今天wordpress刚升级完又打不开了，我急得不得了，还好现在是个人博客，要是电子商务网站那还不要亏死了。所以又这哦啊了他们的客服。

ixwebhosting: Hello, my name is Alex, please let me know how can I help you today?

dfwolf: hello Alex

dfwolf: ?

ixwebhosting: Hello

dfwolf: Can you tell me why I can not access my website?

ixwebhosting: Could you please provide the domain name?

dfwolf: http://www.dfwolf.org/

dfwolf: It often has problem

ixwebhosting: Please hold on, let me check

dfwolf: ok please

dfwolf: the website is available now, thank you

ixwebhosting: You are welcome

ixwebhosting: Please feel free to contact us if you need further assistance, we are available 24/7.

dfwolf: Please tell me why the svever si down just now

dfwolf: the server is not so stable

ixwebhosting: our admins are working on this problem

dfwolf: it happened for several times

…….

等了半天…

ixwebhosting: Please wait while I am transferring chat to another operator. He will read our conversation with you rapidly and will be glad to assist you further. Thank you for understanding.

dfwolf: ok

……

现在还在等待中，郁闷的不得了，咋碰上这档子事的，看样子要好好看待国外所谓的无限量空间，特别是服务器稳定性方面，上次看到有个网友写的博文不错，要理性看待国外的无限量空间，可惜现在找不到了，他提供了几个还不错的空间商，要是有朋友知道的话请提供下信息。

Update：原标题是《Ixwebhosting地震了》，不过现在看来改成《Ixwebhosting抽风了》更合适。